Shipping information:
We ship with UPS and USPS.
All orders are shipped out within 3 business days except custom orders which will ship within 1-3 weeks.
Shipping is free for any purchase of $50 or over to the 48 contiguous states in the USA. For international shipping rates, add items to your shopping cart and use the "Shipping Estimator" in the shopping cart. the "Shipping Estimator" window is displayed and the shipping options, and cost will be given. (International shipping quotes do not include duties and taxes).
Return Procedures:
1. Obtain Return Merchandise Authorization:
IMPORTANT! Please contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for return. You may contact us via email at orders@handmadepearls.com .
2. Shipment:
a. We suggest that you ship your package insured to ensure safe arrival. We are not responsible for lost packages.
b. Please place item in original packaging or comparable shipping box.
c. Please write RMA # clearly on the outside of your shipping box .
d. Packages must arrive at our facilities within 30 days of purchase for refund or exchange.
e. Please note that you are responsible for the cost of shipping your return or exchange to us unless it is a defective product. Shipping charges are non-refundable other than a defective or damaged product. A $6.50 shipping fee will be applied to all returned orders originally shipped out via our "free shipping" option.
3. Conditions of Return:
a. Items received after the 30-Day Return and Exchange period will not be refunded. Returned items must be received by the end of the 45-Day Grace Period, or they will be returned to you.
b. Please make sure the item you are returning is well-padded as to avoid damage during transit. Please make sure that all clasps and chains are securely wrapped to prevent dents and scratches.
c. Custom and Special Orders are not Refundable or Returnable.
d. Any pearl jewelry returned showing signs of wear, alteration or damage in any way cannot be accepted.
e. Please note that it may take between 2-3 Business Weeks for a refund to be processed to your credit card.
